TCSEP is a department within the DHRD branch of the CS&KT government.  The TCSEP Project Director reports to the TCSEP Project Administrator, who reports directly to CS&KT Tribal Council. All new hires, promotions, and transfers of an employee will be subject to CS&KT Tribal Ordinance 69C.

TCSEP Organizational Chart

Department Chain of Command CS&KT Tribal Council
TCSEP Project Administrator
TCSEP Project Director
TCSEP Case Manager/Investigators
TCSEP Financial Specialist
TCSEP Administrative Assistant 
DHRD One-Stop Receptionist
TCSEP Accounting Technician
TCSEP Security Guard
TCSEP Locate Process Server

Signature Authority
TCSEP Project Director has signature authority for all operational matters of the Tribal Child Support Enforcement Program, including all participant communications. However, the TCSEP Project Director will give signature authority, based on job responsibility, by written delegation of authority to staff as appropriate.

All official communications to the Federal government or the funding program, written on the behalf of the CS&KT Tribes or TCSEP, must come from the CS&KT Tribal Council Chairman. The CS&KT Tribal Council Chairman can delegate this signature authority.

Customer Complaint Procedures
TCSEP shall post a notice of its complaint procedure, in clear view, in the lobby and/or office.

TCSEP Case Managers should always take the initiative in resolving customers’ complaints. However, in circumstances when resolution by the TCSEP Case Manager is not successful, or when the complaint is directly related to the TCSEP Case Manager, a Customer Complaint Form will be made available to the customer upon request (see Appendix A-Forms). Complaint forms must be completed by the customer and must be accompanied by a detailed description of the situation for which the complaint is being made.

Submitted complaint forms should be directly routed to the TCSEP Project Director, except in circumstances when the complaint directly concerns the TCSEP Project Director. In those instances, the form should be routed to the TCSEP Project Administrator.

Within ten (10) days of receipt of a completed Customer Complaint Form, including a detailed description, the TCSEP Project Director or TCSEP Project Administrator will review the circumstances of the complaint and make a written determination. The written results will be mailed to the complainant within five (5) days of the determination. If a complaint has been validated, corrective action will be taken to resolve the situation expediently.

Records of customer complaints will be maintained by the TCSEP file system. Complaints will be reviewed annually to identify chronic or systematic problems. If and when such problems are identified, TCSEP will implement measures of corrective action in an effort to enhance customer service.  All records shall be maintained for a minimum of three (3) years.

Fees Charged and Collected
A one-time application fee of $25.00 will be charged with the exception of individuals receiving services under titles IV-A, IV-E foster care assistance, or XIX (Medicaid) of the Act. The fee is non-refundable, even if TCSEP determines your case is unworkable.  Records’ of the billings and collections will be retained by the TCSEP office for three (3) years.  Send your payment to TCSEP along with your application for services.  Payment must be in the form of cash or money order.  TCSEP cannot accept personal checks. 

DHRD TCSEP will not charge an application fee in an inter-governmental case referred to the Tribal IV-D agency for services under 309.120.

Notices of Collection
The TCSEP Administrative Assistant is responsible for keeping up-to-date records of all Child Support debts and collections and for filing this information in the case files on a monthly basis. The TCSEP Administrative Assistant will send out yearly financial statements and upon request, regardless of whether or not the request is in written form, to all Child Support participants.

Insurance
As verified with CS&KT Finance Director, the staff and Confederated Salish and Kootenai Tribes employees are insured under an insurance policy with Hudson Insurance Company. The Blanket Employee Dishonesty Coverage limit of liability is $100,000 with a $1,000 deductible.

The CS&KT has in place a $100,000 insurance policy which includes employee theft and dishonesty of monies.  It is CS&KT’s position that all funds must be protected against loss, but especially funds collected for the enforcement of Child Support Enforcement Orders. These funds are intended for the care and maintenance of the children and must be protected.

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